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Customer Service

At Commercial Industrial Supply we are committed to your satisfaction. That's why we offer exceptional one-on-one service you won't find anywhere else. Please contact us if you have any questions or concerns.

 

                                PHONE: (803) 328-2477                        OFFICE HOURS: Monday - Friday 7:30am - 6:00pm EST

 


Shipping & Delivery

Because Commercial Industrial Supply caters to contractors and commercial and industrial clients, we arrange shipping and delivery on a case by case basis. We are committed to finding shipping solutions that meet your specific needs in both timeliness and cost efficiency. That’s why our service team works with you one-on-one to determine the best shipping method for your order.

Though CIS may work tirelessly to ensure your shipments are on time and damage-free, occasionally damage does occur during shipment. We ask that you inspect your shipment for damage upon receiving it. If damage is noticeably present on your package(s) a note should be made to the shipping company at the time of delivery, or the shipment should be denied entirely on the basis of damage. This will best ensure quick and easy processing of any damage claims. 

Privacy & Security

Your privacy and security is very important to us at Commercial Industrial Supply. That’s why we only use information collected online or over the phone for internal purposes. This may include but is not limited to:

-       Internal record keeping.

-       Improving our products and services.

-       Providing you with CIS promotional offers.

-       Internal research purposes.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect. 

Returns & Replacements

Our main goal at Commercial Industrial Supply is to serve our customers as best as possible. This includes our return and replacement policies. We know each case is different, so we handle returns and exchanges on a case by case basis. Our service team works one-on-one with each of our clients to ensure their utmost satisfaction. If you have product you would like to return or replace, please call our service team at (803) 328-2477 so we can resolve the issue as quickly as possible. Note: Orders returned for reasons other than receiving damaged or incorrect products may be subject to a restocking fee as well as return shipping fees. 

Ordering

Commercial Industrial Supply is built on serving fellow businesses. This includes contractors and commercial and industrial professionals. We realize your needs are different than the average Joe at the local home improvement store. That’s why we cater our ordering process to you. If you are ready to place an order please call (803) 328-2477. A product expert will work with you to place your order and ensure you get exactly what you need, when you need it. If you would like a quote you can call us or submit a quote request form online. We will get back to you as quickly as possible with a custom quote. 


Payment, Pricing & Promotions

At CIS we pride ourselves on offering the best quality products at the best prices possible. If you find the same product elsewhere for less, let us know. We do our best to give you the lowest price out there, and many times we can match it.

Payment is handled one-one-one by our service experts to ensure your privacy and security. All information we collect is used for internal purposes only. If your purchase requires credit approval, we will ask that you fill out and submit a credit application. This can be found under the “new customers” tab at the top of the website.

At times we may run special promotional offers. These promotions are subject to change at any time, and are run for a limited time only. In the event of a return or exchange of promotional items, refunds will only be made in accordance with price of the items at the time of original purchase.