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Shipping & Returns

CIS Shipping & ReceivingAt Commercial Industrial Supply we are committed to your satisfaction. That's why we offer exceptional one-on-one service you won't find anywhere else. Please contact us if you have any questions or concerns not addressed below.

PHONE: (866) 777-8001                        OFFICE HOURS: Monday - Friday 8:00am - 5:00pm EST

FAX: (803) 324-0134                                 ADDRESS: 1444 E. Main St., Rock Hill, SC 29730


Shipping & Delivery

Because Commercial Industrial Supply caters to contractors and commercial and industrial clients, we arrange shipping and delivery on a case by case basis. We are committed to finding shipping solutions that meet your specific needs in both timeliness and cost efficiency. That’s why our service team works with you one-on-one to determine the best shipping method for your order.

Though CIS may work tirelessly to ensure your shipments are on time and damage-free, occasionally damage does occur during shipment. We ask that you inspect your shipment for damage upon receiving it. If damage is noticeably present on your package(s) the delivery should be denied. Failure to deny delivery effectively signs the product and risk over to the receiver. Properly inspecting deliveries will best ensure any damage that occurs during shipping are compensated for by the carrier.


Returns & Replacements

Our main goal at Commercial Industrial Supply is to serve our customers as best as possible. This includes our return and replacement policies. We know each case is different, so we handle returns and exchanges on a case by case basis. Our service team works one-on-one with each of our clients to ensure their utmost satisfaction. If you have product you would like to return or replace, please call our service team at (866) 777-8001 so we can resolve the issue as quickly as possible. Note: Due to manufacturer policies, all pipe sales are non-returnable. 



Commercial Industrial Supply is built on serving fellow businesses. This includes contractors and commercial and industrial professionals. We realize your needs are different than the average Joe at the local home improvement store. That’s why we cater our ordering process to you. If you are ready to place an order please call (866) 777-8001. A product expert will work with you to place your order and ensure you get exactly what you need, when you need it. If you would like a quote you can call us or submit a quote request form online. We will get back to you as quickly as possible with a custom quote. Click here to learn more about the ordering process.